Thank you for choosing Adora Clean. We’re delighted to be looking after your home.
Our goal is simple: to provide reliable, high-quality cleaning with friendly service, clear communication and consistent results. This guide will help you understand what to expect and how we can work together to get the best results from every clean.
To help us deliver the best possible clean, we kindly ask that you please consider:
Secure or crate pets if they may become anxious or interfere with cleaning. We love our furry friends, but keeping them safely settled helps us work efficiently and keeps them comfortable.
Let us know about any fragile, delicate or high-value items that require special care or consideration. We are always happy to take extra care, but knowing in advance helps us look after your belongings properly.
Please tidy away clothing, toys and general clutter where possible. We call this “cleaning for the cleaner.” The more accessible your surfaces such as showers, counters and floors are, the more time we can spend actually cleaning them.
Where an area is heavily cluttered or inaccessible, we may not be able to clean that area thoroughly.
We will always do our best, but having clear and accessible surfaces and floors allows us achieve the best possible result.
Please be mindful of small items such as socks, charging cables, earbuds, jewellery (earings and chains) and other loose belongings. These can easily be picked up by a vacuum or accidentally moved during cleaning.
We aim to keep communication simple and clear. You’ll receive:
If your access arrangements or circumstances change, please let us know as soon as possible
Your first visit allows us to become familiar with your home and understand your cleaning preferences.
Shortly after your initial clean, we’ll provide:
This also gives us the opportunity to discuss any areas you’d like us to pay particular attention to and make sure we’re focusing on what matters most to you.
For safety, we take care when cleaning around electrical appliances. We will typically switch appliances off before cleaning around them. In some cases, appliances may be left switched off, or dials, buttons or settings may be moved or adjusted during the cleaning process. Please take a moment to check appliances after your clean and, where applicable, reset any settings that may have been changed.
We completely understand that plans can change, and we will always try to be as helpful and flexible as we reasonably can. At the same time, your regular cleaning appointment is reserved especially for you, and last-minute changes can leave us without work that cannot easily be replaced.
To keep your service reliable and your cleaning schedule consistent, we kindly ask you to keep the following in mind:
Your recurring service is scheduled around your regular cleaning day and frequency. To keep our schedule running smoothly, we generally won’t move your ongoing recurring service to a different day because of a single missed or cancelled visit.
If you’re not going to be home, you don’t necessarily need to cancel your clean.
We strongly recommend providing clear entry instructions, such as a secure key safe or lockbox. Clients who have some flexibility around the time of day and can provide secure access generally experience the fewest scheduling issues.
If you are sick, have guests staying or have another genuine reason why your clean cannot go ahead, please let us know as soon as possible.
We understand that unexpected things happen, and we’ll always do our best to find a practical solution with you.
If a clean is missed or cancelled, your next regular clean will normally remain on its usual scheduled date. For example, if you have a clean every second Wednesday and need to skip one visit, we will generally return on the next scheduled Wednesday. If you need cleaning on a different date for a routine inspection, guests, an event or another special occasion, you’re welcome to ask about booking an additional once-off clean, subject to availability. Please note that an additional once-off clean does not change your regular cleaning schedule. Your usual recurring service will continue on its normal day and frequency. In some circumstances, this may mean your additional clean takes place sooner than you would normally prefer, depending on availability.
Thank you for understanding that keeping regular cleaning days consistent helps us provide reliable
service to all of our clients.
Payment is due on the day of your clean, unless you’ve made another arrangement with me in advance.
If you need a little extra time to make payment, please communicate this with me. I’m always happy to discuss individual circum stances when I know in advance.
We currently accept:
An invoice will be emailed following your service with the available payment options. A payment reminder is typically sent to your phone approximately 24 hours after your service.
As a small business, managing cash flow is extremely important. Card payments can typically take 3–5 business days to clear, so we kindly ask that you make payment a priority and allow enough time for payments to be processed.
If payments are repeatedly late without communication or an agreed arrangement, this may unfortunately affect our ability to continue providing your regular cleaning service.
Thank you for understanding and supporting a small, independent business.
We truly appreciate our clients recommending Adora Clean to their friends and family.
If you refer someone to Adora Clean and your referral goes on to book a cleaning service, you’ll receive $50 off your next clean as a thank you from us.
It’s our little way of showing our appreciation for your support and helping our small business grow through word of mouth. Simply let your friend know to mention your name when they make their enquiry.
From time to time, we may take photographs of completed cleaning work to showcase the quality of our services and share examples on our social media or marketing channels.
We may also occasionally take photos of our furry clients because, let’s be honest, they’re often part of the Adora Clean experience too! 🐾 Any photos we take will be used thoughtfully and respectfully. We will never intentionally post identifying or personal information about you, your family or your home. We will not share names, addresses, personal details or anything that could reasonably identify you or your property.
Your privacy matters to us. All client information and personal details are treated as completely confidential and will be handled with care and discretion. If you would prefer that we don’t take or use photographs of your home or pets for social media or marketing purposes, please let me know in writing. I’m always happy to respect your wishes.
Your feedback is always welcome.
If there’s something you’d like me to do differently, an area you’d like me to focus on, or if I’ve exceeded your expectations, I’d genuinely love to hear from you.
Open communication helps me understand what’s important to you and provide the best possible service.
Please don’t hesitate to reach out. I would much rather hear from you and have the opportunity to make things right or improve your experience.
Thank you again for choosing Adora Clean.
I truly appreciate the opportunity to care for your home and look forward to building a long-term
relationship with you.
I hope our service gives you one less thing to worry about and a little more time to enjoy the things that matter most to you.
